Last updated: 21 September 2026
These Terms of Service govern your use of The Presence Parfum website and any order placed through it. By using the website or placing an order, you agree to these terms.
1. Online store use
You must provide accurate and current information when placing an order. You may not use the website for unlawful, fraudulent or abusive activity, interfere with its operation, or attempt unauthorised access.
2. Products and presentation
We aim to present product descriptions, images and colours accurately. Screen settings, lighting and batch characteristics may cause minor visual differences. Fragrance experience, longevity and projection vary with skin, climate, clothing and application.
3. Prices and availability
Prices are shown in Pakistani rupees unless stated otherwise and may change without notice. Product availability is not guaranteed until an order is accepted. We may correct pricing, description or availability errors and contact you if an order is affected.
4. Orders and payment
An order confirmation acknowledges receipt of your order but does not guarantee acceptance. We may decline or cancel an order where information is incomplete, payment cannot be verified, stock is unavailable, or misuse is reasonably suspected. Any applicable refund will be processed through the available method.
5. Delivery
Standard delivery across Pakistan typically takes 3–7 working days. Delivery timeframes are estimates and may be affected by courier conditions, public holidays or circumstances beyond our reasonable control. Available charges and methods are shown at checkout.
6. Returns, damage and incorrect items
Return eligibility is governed by our Shipping & Returns policy. For 50ml fragrances, submit your request within 2 calendar days of delivery with at least 45ml remaining and the original packaging. Returns require inspection and prior approval. Approved refunds are processed within 2 working days after receipt and verification, subject to the published PKR 500 deduction. For the 5 × 5ml Decision Box, contact customer care to confirm eligibility before returning it; the 45ml condition does not apply to this 25ml set. If an order arrives damaged, leaking or incorrect, contact support@thepresenceparfum.com within 48 hours of delivery with your order number and clear photos. Eligibility and the appropriate resolution are assessed after verification and in accordance with our Shipping & Returns policy.
7. Intellectual property
The website, brand name, logos, text, photographs, graphics and other original material are owned by or licensed to The Presence Parfum. They may not be copied, republished, distributed or commercially exploited without written permission.
8. Third-party services and links
The store may rely on third-party services such as Shopify, payment providers, couriers and analytics tools. Third-party websites and services operate under their own terms and policies.
9. Disclaimer and limitation
To the extent permitted by applicable law, the website and its content are provided on an as-available basis. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. The Presence Parfum is not responsible for indirect losses arising from misuse of the website or products.
10. Privacy
Our collection and use of personal information are described in our Privacy Policy.
11. Changes to these terms
We may update these terms when our products, services or practices change. The version posted on this page applies from its stated update date.
12. Governing framework
These terms are governed by the applicable laws of Pakistan. Any mandatory consumer rights remain unaffected.
13. Contact
Questions about these terms can be sent to support@thepresenceparfum.com.